Shipping policy

Effective Date: 2026-02-13  |  Last Updated: 2026-04-25

About Elevated Patio Co.

Elevated Patio Co. is an online retailer operated by Barlowka Corporation, a Ohio corporation doing business as Elevated Patio Co., based in Dayton, Ohio. We offer a curated selection of outdoor living, patio, and backyard products — including fire features, outdoor furniture, and related accessories — for residential customers across the contiguous United States.

📦 Fulfillment: Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the delivery address you provide at checkout, within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). To complete your order, we share necessary information (such as your name, shipping address, phone number, and order details) with our authorized fulfillment partners. These parties are only authorized to use your information to fulfill your order.

1. Introduction

This Shipping Policy (the "Policy") describes the shipping terms applicable to orders placed through elevatedpatioco.com (the "Website"). The Website is operated under the store name Elevated Patio Co. and is owned and operated by Barlowka Corporation ("Company," "we," "our," or "us"), a Ohio corporation doing business as Elevated Patio Co. By placing an order on the Website, you agree to the terms of this Policy.

Shipping Summary

  • Service: Standard Shipping
  • Destination: Contiguous United States only (excludes Alaska, Hawaii, and U.S. territories)
  • Shipping Charges: Free for orders over $100; $60.00 flat rate for orders of $100 or less
  • Cut-Off Time: 2:00 PM EST
  • Estimated Delivery: Typically 3 to 9 business days total (handling + transit), unless otherwise stated on the product page
  • Carriers: UPS, FedEx, USPS, and LTL freight carriers (for oversized items such as pergolas, gazebos, and large furniture)
  • Coverage: All products unless a product page specifies different terms

2. Shipping Destinations

Contiguous United States

  • We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, or U.S. territories.
  • We do not ship to P.O. boxes or other addresses that cannot accept carrier delivery.

3. Shipping Charges

Shipping charges are calculated based on your order subtotal (before taxes and any discounts, unless otherwise stated at checkout) and are displayed at checkout prior to purchase.

  • Orders over $100: Free Standard Shipping within the contiguous United States
  • Orders of $100 or less: $60.00 flat rate Standard Shipping within the contiguous United States

Original outbound shipping charges are non-refundable, except where required by applicable law. If your order qualified for free shipping and you later return items such that the remaining kept merchandise subtotal is $100 or less, we reserve the right to deduct the applicable $60.00 outbound shipping charge from your refund. Taxes and any legally required fees (if applicable) are not included in shipping charges and will be shown at checkout.

4. Order Handling and Estimated Delivery

Estimated total delivery time is typically 3 to 9 business days from the time you place your order. This estimate includes order handling/processing time and carrier transit time. "Business days" are Monday through Friday, excluding federal holidays. Orders placed before 2:00 PM EST on a business day are processed beginning that same business day. Orders placed after 2:00 PM EST, or on weekends or holidays, are processed beginning the next business day.

Certain products, oversized freight items, or made-to-order items may require additional handling or transit time. Where applicable, the product page (or checkout) will display an estimated lead time or delivery window, which will control over the general estimate above.

LTL Freight Delivery: Oversized items (such as pergolas, gazebos, and large furniture) are typically delivered by LTL freight carriers, who will contact you in advance to schedule a delivery appointment. Please ensure someone is available to receive and inspect the shipment.

5. Shipping Methods, Carriers, and Tracking

Orders are shipped via major carriers including UPS, FedEx, USPS, and LTL freight carriers (for oversized items). Carrier selection is based on the destination, product type, and package size or weight.

Shipment Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information once your order has shipped. For certain freight shipments, tracking updates may be limited and/or provided through appointment scheduling communications.

Shipping Insurance

Where offered by the carrier or freight provider, shipments may include coverage for loss or damage in transit. Any claim for loss or damage must be reported in accordance with Section 7 of this Policy and any applicable carrier requirements.

6. Order Tracking

After your order ships, you will receive an email confirmation with tracking details (when available). If you do not receive tracking information within a reasonable time after receiving a shipment confirmation, please contact us using the information in Section 11.

7. Delivery Issues

7.1 Delayed or Lost Packages

If your delivery appears to be delayed beyond the stated estimate, please contact us at info@elevatedpatioco.com or call 1-567-978-1050. We will work with the carrier to investigate the shipment status.

7.2 Marked Delivered but Not Received

  • Verify the shipping address provided at checkout.
  • Check around your delivery location and with neighbors/building management.
  • Contact us promptly so we can assist with initiating a carrier trace where available.

7.3 Damaged Packages / Damaged Items

If you receive a package or item that appears damaged, you must notify us as soon as possible and no later than 7 days after delivery (or within any shorter carrier-required timeframe, if applicable). Please retain all packaging and provide clear photographs of the packaging and the item(s).

Your rights and remedies for damaged or defective items are further governed by our Return and Refund Policy.

8. Missing Items

If something is missing from your package, please contact us within 7 days of delivery and include your order number and the missing item(s). Subject to verification, we will arrange for shipment of the missing item(s) or issue an appropriate refund or other remedy as determined in our reasonable discretion and consistent with applicable law.

9. Returns and Refunds

Returns, exchanges, and refunds are governed exclusively by our Return and Refund Policy, which includes eligibility requirements, timelines, exclusions, and any applicable fees. All returns require prior written approval and a Return Authorization (RA), and approved returns must be shipped to the U.S. return address provided in the RA instructions. Original outbound shipping charges are non-refundable. Approved non-defective returns are subject to a 25% restocking fee.

10. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delivery failures, delays, or losses caused by an incorrect or incomplete address provided by the customer.

If a shipment is returned to us due to address issues, refusal, or non-delivery, reshipment may require payment of additional shipping costs and/or fees, as permitted by law.

11. Contact

  • Email: info@elevatedpatioco.com
  • Phone: 1-567-978-1050
  • Address: Barlowka Corporation (DBA Elevated Patio Co.), 1511 Lake Pointe Way 7, Dayton, OH 45459, United States
  • Service Hours: Monday to Friday, 9 AM to 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be effective upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

Thank you for shopping with Elevated Patio Co.