Refund policy

Effective Date: 2026-02-13  |  Last Updated: 2026-04-25

About Elevated Patio Co.

Elevated Patio Co. is an online retailer operated by Barlowka Corporation, a Ohio corporation doing business as Elevated Patio Co., based in Dayton, Ohio. We offer a curated selection of outdoor living, patio, and backyard products — including fire features, outdoor furniture, and related accessories — for residential customers across the contiguous United States.

📦 Fulfillment: Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the delivery address you provide at checkout, within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). To complete your order, we share necessary information (such as your name, shipping address, phone number, and order details) with our authorized fulfillment partners. These parties are only authorized to use your information to fulfill your order.

⚠️ Product Disclaimer: Products sold on this Site are intended for residential outdoor and patio use only. They are not intended for commercial, industrial, or structural applications unless explicitly stated in the product listing. Always follow manufacturer installation and safety guidelines. Individual results and suitability may vary.

1. Overview

This Return and Refund Policy (the "Policy") governs returns, refunds, replacements, and cancellations for purchases made through elevatedpatioco.com (the "Site"). The Site is operated under the trade name Elevated Patio Co. by Barlowka Corporation ("Company," "we," "us," or "our"), a Ohio corporation doing business as Elevated Patio Co.

Summary

  • Region: Contiguous United States only (excludes Alaska, Hawaii, and U.S. territories)
  • Order Cut-Off Time: 2:00 PM EST — orders placed before this time on business days are processed the same day; orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day
  • Order Processing Time: 1–3 business days from payment confirmation
  • Transit Time: 3–9 business days after shipment confirmation, depending on destination and carrier
  • Carriers: Orders are shipped via major carriers including UPS, FedEx, USPS, and LTL freight carriers (for oversized items such as pergolas, gazebos, and large furniture). Carrier selection is based on item size, weight, and destination.
  • Return window: 30 days from delivery; damage/defect/incorrect item must be reported within 7 days of delivery
  • Return eligibility: Returns may be accepted for defective/damaged/incorrect items and, if approved, for non-defective items that meet the conditions below
  • Return shipping: Customer is responsible unless the item is confirmed defective/damaged on arrival or incorrect, in which case we may provide a prepaid label (at our discretion)
  • Restocking fee: 25% of the product price for approved non-defective returns
  • Outbound shipping charges: Orders over $100 ship free; orders of $100 or less incur a $60.00 flat rate shipping charge (see Section 5). Original shipping charges are non-refundable.
  • Governing Law: State of Ohio, United States

2. Contact Information

To request a Return Authorization ("RA") or report damage/defects, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Return Eligibility and Conditions

All returns are subject to prior written approval and issuance of an RA. Returns may be approved only if all applicable conditions are satisfied:

  • Defective/Damaged/Incorrect: The item arrived damaged, defective, or incorrect, and you notify us within 7 days of delivery.
  • Non-defective returns: You request the return within 30 days of delivery and the item is new, unused, uninstalled, and in the original packaging with all parts/accessories.
  • Condition: Items must be returned in resalable condition. Items that show use, assembly/installation, wear, missing components, or damage not attributable to carrier transit may be denied.
  • Return timing: Once an RA is issued, the item must be shipped within 7 days of approval unless otherwise stated in writing.

For clarity, items that have been installed or used are generally non-returnable, except where a defect or transit damage is confirmed and timely reported.

4. Reporting Transit Damage, Defects, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery. Your request must include:

  • Your order number
  • Clear photos of the packaging and the product (including the damage/issue)
  • A brief written description of the issue

We will review the information and may request additional documentation. If your return is approved, we will provide written instructions, including the designated U.S. return address and, where applicable, a prepaid return label or other resolution steps.

5. Return Shipping, Outbound Shipping Charges, and Fees

Return Shipping. Unless the item is confirmed as damaged/defective on arrival or incorrect, you are responsible for return shipping costs and any related fees (including packaging and insurance).

Outbound Shipping Charges. Shipping is free on orders with a merchandise subtotal of over $100. Orders with a merchandise subtotal of $100 or less incur a $60.00 flat rate shipping charge. Original outbound shipping charges are non-refundable. If your order qualified for free shipping and you later return items such that the remaining kept merchandise subtotal is $100 or less, we reserve the right to deduct the applicable $60.00 outbound shipping charge from your refund, to the extent permitted by law. If a $60.00 flat rate shipping fee was charged on your order, this amount will not be included in your refund total.

Restocking Fee. Approved non-defective returns are subject to a 25% restocking fee calculated on the product price (excluding taxes and shipping). The restocking fee will be deducted from the refund amount. Returns due to confirmed transit damage, defects on arrival, or incorrect items are not subject to a restocking fee.

Items sent back without an RA, sent to the wrong address, or returned using a method other than the one authorized may be refused and returned to sender at the customer's expense.

6. Refunds, Replacements, and Processing Time

  • Upon receipt, we will inspect the returned item to confirm eligibility and condition.
  • If approved, refunds are issued to the original payment method within 7 business days after inspection approval.
  • Refunds exclude non-refundable charges where permitted by law, including any applicable restocking fee, the $60.00 flat rate shipping charge (if applicable), and any other shipping charges as described above.
  • Where appropriate, we may offer a replacement instead of a refund (for example, for confirmed damage/defect/incorrect item), subject to availability.

7. Exchanges

Exchanges may be permitted on a case-by-case basis for eligible items. An exchange request is subject to RA approval and product availability. Replacement items, if approved, are shipped after the original item is received and inspected, unless otherwise agreed in writing.

8. Non-Returnable Items

Except where prohibited by law, we do not accept returns for:

  • Requests submitted after the applicable reporting window (7 days for damage/defect/incorrect; 30 days for non-defective returns)
  • Items damaged due to misuse, negligence, improper installation, alteration, or normal wear and tear
  • Customized, made-to-order, or special-order items (where applicable)

9. Cancellations

  • Orders may be canceled prior to shipment for a full refund.
  • Once an order has shipped (including freight pickup), it cannot be canceled and must follow the return process above, if eligible.

10. Legal Rights

This Policy is intended to be consistent with applicable U.S. consumer protection laws. Nothing in this Policy limits any rights that cannot be waived under applicable law.

11. Governing Law and Dispute Resolution

This Policy and any disputes arising from or related to it, or to any purchase made through the Site, shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any dispute that cannot be resolved informally shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in Dayton, Ohio. You waive any right to participate in a class action lawsuit or class-wide arbitration. For full dispute resolution terms, see our Terms of Service.

12. Changes to This Policy

We may update this Policy from time to time. Any changes take effect upon posting to the Site, unless otherwise required by law. The "Last Updated" date at the top of this page reflects the most recent revision.

By purchasing from Elevated Patio Co. (operated by Barlowka Corporation), you acknowledge that you have read and agree to this Return and Refund Policy.

Barlowka Corporation (operating as Elevated Patio Co.)
Email: info@elevatedpatioco.com
Phone: 1-567-978-1050
Address: 1511 Lake Pointe Way 7, Dayton, OH 45459, United States
Hours: Monday to Friday, 9 AM – 5 PM EST